Emotional Intelligence in Tourism and Hospitality

Name: Emotional Intelligence in Tourism and Hospitality
Brand: CABI Publishing
SKU: 9781786398314
Price: 73.06 GBP
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9781786398314 Hardback

08 April 2019

↪ Occupational & industrial psychology
↪ Psychology: emotions
↪ Tourism industry
↪ Hospitality industry

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Emotional intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing emotional adjustment to environments. As services are produced and consumed simultaneously, the employee EI is vital. This book uses a skills-based approach to explain how emotional intelligence can be developed in tourism and hospitality. Emotional Intelligence in Tourism and Hospitality

READERSHIP: Professional & Vocational,Tertiary Education (US: College)

ISBN-10: 1786398311
ISBN-13: 9781786398314
Author:
Publisher: CABI Publishing
Publication date: April 2019
Format: Hardback
Language: English
Dimensions: 164 x 242 x 10 mm
Weight: 432 g Pages: 168 pages pages
Title: Emotional Intelligence in Tourism and Hospitality

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