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Emotional Intelligence in Tourism and Hospitality



9781786398314 Emotional Intelligence in Tourism and Hospitality
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Emotional intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing emotional adjustment to environments. As services are produced and consumed simultaneously, the employee EI is vital. This book uses a skills-based approach to explain how emotional intelligence can be developed in tourism and hospitality. Emotional Intelligence in Tourism and Hospitality

READERSHIP: Professional & Vocational,Tertiary Education (US: College)


ISBN-10: 1786398311
ISBN-13: 9781786398314
Author:
Publisher: CABI Publishing
Publication date: April 2019
Format: Hardback
Language: English
Dimensions: 164 x 242 x 10 mm
Weight: 432 g Pages: 168 pages pages
Title: Emotional Intelligence in Tourism and Hospitality










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