Guide to Computer User Support for Help Desk and Support Specialists

Focuses on the informational resources and technical tools needed most to function effectively in a support position. This book helps readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. Guide to Computer User Support for Help Desk and Support Specialists

READERSHIP: General (US: Trade)

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ISBN-10: 1285852680
ISBN-13: 9781285852683
Author: Beisse, Fred (Lane Community College) /
Publisher: Cengage Learning, Inc
Publication date: September 2014
Format: Paperback / softback
Language: English
Dimensions: 187 x 230 x 24 mm
Weight: 1076 g Pages: 688 pages pages
Title: Guide to Computer User Support for Help Desk and Support Specialists

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