Re-organising Service Work: Call Centres in Germany and BritainREADERSHIP: Professional & Vocational,Undergraduate
ISBN-10: 1138718432
ISBN-13: 9781138718432
Author:
Shire, Karen A. /
Holtgrewe, Ursula /
Kerst, Christian /
Publisher: Taylor & Francis Ltd
Publication date: June 2017
Format: Hardback
Language: English
Dimensions: 165 x 242 x 19 mm
Weight: 512 g
Pages: 244 pages pages
Title: Re-organising Service Work: Call Centres in Germany and Britain