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Re-organising Service Work: Call Centres in Germany and Britain


9781138718432 Re-organising Service Work: Call Centres in Germany and Britain
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Re-organising Service Work: Call Centres in Germany and Britain

READERSHIP: Professional & Vocational,Undergraduate


ISBN-10: 1138718432
ISBN-13: 9781138718432
Author: Shire, Karen A. / Holtgrewe, Ursula / Kerst, Christian /
Publisher: Taylor & Francis Ltd
Publication date: June 2017
Format: Hardback
Language: English
Dimensions: 165 x 242 x 19 mm
Weight: 512 g Pages: 244 pages pages
Title: Re-organising Service Work: Call Centres in Germany and Britain










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